Return & Refund Policy

Last Updated: September 17, 2026

At Gaming House Nepal, we are committed to providing genuine gaming products and a reliable shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

Please read the following Return & Refund Policy carefully before placing your order.

1. Eligibility for Returns

A product may be eligible for return or replacement if:

  • You received a wrong product or a product different from what you ordered.
  • The product arrived physically damaged.
  • The product has a manufacturing defect that is covered under its applicable warranty.
  • The product is missing accessories, parts, or items that were included with the order.
  • The product received is significantly different from the product description or specifications provided on our website.

Return or replacement requests must be reported within [7 days] of delivery, unless a different period is specifically mentioned on the product page or warranty terms.

2. Products That Cannot Be Returned

Returns may not be accepted in the following situations:

  • The product is damaged due to misuse, accidental damage, liquid spills, physical impact, or improper handling.
  • The product has been modified, repaired, opened, or tampered with by an unauthorized person.
  • The product is returned without its original packaging, accessories, manuals, warranty card, or other included items, where applicable.
  • The product shows signs of excessive use beyond reasonable testing.
  • Damage caused by incorrect installation, configuration, or use contrary to the manufacturer’s instructions.
  • Software, activation keys, licenses, or other digital products after they have been activated or redeemed.
  • Products specifically marked as non-returnable on the product page.
  • Change-of-mind returns, unless specifically approved by Gaming House Nepal.

3. Unboxing Video Requirement

For expensive or electronic products, we strongly recommend recording a continuous unboxing video immediately after receiving the package.

The video should clearly show:

  • The unopened package.
  • Shipping/packaging condition.
  • Opening of the package.
  • The product and included accessories.
  • Any visible damage or missing items.

An unboxing video can help us verify claims involving shipping damage, missing accessories, or incorrect products.

Failure to provide an unboxing video does not automatically mean that a claim will be rejected, but it may make verification more difficult.

4. How to Request a Return

To request a return or replacement:

  1. Contact Gaming House Nepal through our official customer support channel.
  2. Provide your order number and registered contact details.
  3. Clearly explain the reason for the return.
  4. Provide photographs and/or videos showing the issue.
  5. Wait for our support team to review and approve the request.
  6. If approved, we will provide instructions for returning the product.

Do not send a product back without receiving return instructions from Gaming House Nepal.

5. Inspection and Verification

After receiving the returned product, our team may inspect and test it to determine whether the reported issue is covered by this policy or the manufacturer’s warranty.

The inspection may include checking:

  • Physical condition.
  • Serial number and product authenticity.
  • Accessories and packaging.
  • Manufacturing defects.
  • Signs of misuse or accidental damage.
  • Warranty eligibility.

If the issue is determined to be a manufacturing defect, we may provide a replacement, repair, or refund, depending on the product, warranty terms, availability, and applicable circumstances.

6. Replacement

If a replacement is approved:

  • We will provide the same product whenever possible.
  • Replacement is subject to product availability.
  • If the same product is unavailable, we may offer an alternative solution, such as repair, store credit, or refund, where applicable.
  • Replacement products may be subject to the original manufacturer’s warranty terms.

7. Refunds

If a refund is approved, the refund amount will generally correspond to the amount paid for the eligible product.

Depending on the circumstances, the following may be deducted or excluded where applicable:

  • Delivery or shipping charges.
  • Return shipping charges.
  • Additional services requested by the customer.
  • Costs resulting from customer-caused damage or misuse.

Refunds will normally be processed after the returned product has been received and successfully verified.

The time required for the refund to reach the customer may vary depending on the payment method and financial institution.

8. Delivery and Return Shipping

If the return is caused by an error on our part, such as:

  • Sending the wrong product.
  • Sending an incorrect item.
  • Sending a product with verified manufacturing defects.
  • Missing items from the original order.

Gaming House Nepal may arrange or cover reasonable return shipping costs.

If a return is approved for another reason, the customer may be responsible for return shipping costs.

9. Warranty

Many products sold by Gaming House Nepal are covered by a manufacturer or distributor warranty.

Warranty coverage, duration, and conditions vary depending on the brand and product.

Warranty does not normally cover damage caused by:

  • Accidental drops or physical impact.
  • Liquid or moisture damage.
  • Electrical damage caused by improper power supply.
  • Unauthorized repair or modification.
  • Improper installation or usage.
  • Normal wear and tear.
  • Cosmetic damage that does not affect functionality.

Customers should retain their invoice and warranty documentation where provided.

10. Price Difference

If an approved replacement product has a different price:

  • If the replacement costs more, the customer may be required to pay the difference.
  • If the replacement costs less, the applicable difference may be refunded or provided as store credit, depending on the circumstances.

11. Order Cancellation

Customers may request cancellation before an order has been dispatched.

Once an order has been shipped or handed over to the delivery service, cancellation may no longer be possible, and the request may instead be handled under our return policy.

For customized, special-order, or imported products, cancellation conditions may differ.

12. Refund for Cancelled Orders

If an order is successfully cancelled before dispatch and a refund is applicable, the refund will be processed using the applicable payment method.

Processing times may vary depending on the payment provider or bank.

13. Damaged Package at Delivery

If the package appears seriously damaged when delivered, customers are advised to:

  • Take photographs/videos of the package before opening it.
  • Inform the delivery personnel where possible.
  • Contact Gaming House Nepal as soon as possible.
  • Provide photographs/videos and the order number.

This helps us investigate shipping-related damage with the delivery service.

14. Exchange Due to Change of Mind

Gaming House Nepal generally does not guarantee exchanges or refunds simply because a customer changed their mind, selected the wrong model, selected the wrong color, or no longer wants the product.

Any such exchange will be considered only at the discretion of Gaming House Nepal and may be subject to:

  • Product condition.
  • Original packaging.
  • Availability.
  • Return shipping costs.
  • Restocking or other applicable charges.

15. Contact Us

If you have any questions regarding returns, replacements, refunds, or warranty claims, please contact Gaming House Nepal through our official customer support channels.

Gaming House Nepal
Website: GamingHouseNepal.com
Email: Gadgethousenpl@gmail.com
Phone/WhatsApp: 9823875770
Address: Pulchowk, Lalitpur

We recommend keeping your order invoice, payment receipt, and warranty documentation until the applicable return or warranty period has ended.

Gaming House Nepal reserves the right to inspect returned products and determine eligibility in accordance with this Return & Refund Policy, the applicable warranty terms, and relevant laws and regulations of Nepal.